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GUITAR KIT SHOP FAQ
FREQUENTLY ASKED QUESTIONS
Will I receive the same guitar that I see in the picture?
All the images of our guitar are taken from real products. The guitar you receive will be identical to the one shown in the pictures. However, slight color variations may occur due to differences in monitor settings.
Is it safe to order in your store
Shopping at our store is completely safe and trustworthy. We are officially certified and have earned the recognition of many customers. You can check the product reviews for more details. We do not collect or sell customer information
Can I return the product if I'm not satisfied?
We accept returns and exchanges within 30 days, except for custom products. For return or exchange requests, we will provide the return address. However, please ensure that the returned guitar is in a condition that allows it to be resold. If the returned guitar cannot be resold, a partial fee will be charged as compensation.
How can I return an item?
To begin the return process, please send an email to chinaguitarfactory2004@hotmail.com with your order number included. Our team will respond promptly and provide detailed instructions to ensure your return is processed quickly and efficiently.
The guitar I'm looking for is not available in your store. What should I do?
If the guitar you're looking to purchase is not available in our store, you can contact us via the email below. Please send us the picture of the guitar you need and clearly describe your requirements. We will provide a quote based on your needs. If you agree with the price and proceed with payment, we will arrange production and shipping as soon as possible.
Which countries and regions can you ship to?
We can ship to a wide range of countries and regions. Please contact us directly for a detailed list of available shipping destinations, and we will be happy to assist you with any specific inquiries regarding delivery options.
INFORMATION ABOUT CHINA GUITAR FACTORY
